Why do you ask about my medical history?
It is vital your dentist be informed of any medical conditions, medications, allergies and prosthetics when you fill in the medical history section of the form for your initial visit.
Your mouth is just one part of your whole body, and it’s critical for your dentist to know this information in advance.
Some medications may react to dental treatments, some health conditions need extra / different management during procedures. Still other situations require preliminary preparation so we can make the most of our time together.
What do you offer for pain management?
We use different types of local anaesthetic including topical (a numbing gel that is rubbed onto the gum) and anaesthetic which can numb single teeth or a whole section of your jaw.
We also have individual anaesthetic vials called Penthrox which patients can monitor for themselves. This is the medication that the paramedics use and it also has a calmative agent in it.
I have an emergency – what should I do?
We often have times available during the day just for dental emergencies. If your emergency is out of standard business hours, please leave us a message and we will contact you as a priority early the next business day.
When our practice is closed over the Christmas/ New year break, we have arranged for a dental surgery in the city to care for our patients who have dental emergencies.
Do I need to have xrays?
We use x-rays to help show the structure of your teeth and jaw.
X-rays help us identify problems that cannot be seen visually during your visit. We use these images to ensure the enamel coating is healthy, ensure fillings are secure, and growing teeth are developing as expected.
We take x-rays every few years to check for any problems that may have developed. Occasionally circumstances mean we’ll need to take images more frequently, but we will only ever take them when necessary to ensure the best outcome for you.
Will insurance cover the costs?
Adults / children with private health insurance
We are an independent dental practice which means we have not entered into an arrangement with a private health fund.
We feel that this is in your best interests because we can spend extra time with you to collaboratively work out a plan of treatment or schedule your treatment at a pace that suits you, not your insurance company.
We can process treatment costs at our surgery with your private health fund so you can receive a rebate depending on your level of insurance cover.
If your child is covered under your private health insurance, they can claim a rebate at our practice, as adult do.
Child Dental Benefits Schedule (CDBS)
Some families who receive Centrelink subsidies may be eligible for the Federal Government Child Dental Benefit Schedule. This scheme provides $1000 of dental treatment* over a two year period for eligible children between the ages of 2 and 17 years of age.
Under the scheme at our practice, eligible children are bulk-billed and there is no gap to pay.
* Certain conditions and limits of treatment apply
What if I Need to Cancel an Appointment?
Our reputation is based on a quality service and quality experience for our patients. Your appointment time is reserved especially for you, so that we have the right amount of time together for a pleasant experience all around.
We ask you make every effort to give us at least a 24-hour notice if you are unable to make your scheduled appointment.
When patients do not arrive or give us adequate cancellation notice, we are not able to reschedule that time with another person who requires our services.